Technical Support Engineer

Join Our Team!

This is an exciting opportunity to join Nexgen Packaging as a Technical Support Engineer! The individual for this role will have superb technical skills and background with B2B applications. You will have the ability to resolve and fix technical issues and drive continuous improvements. If this is you.. then let’s meet! At Nexgen Packaging we are building a team of talented, experienced, and creative individuals! We embrace independent thinking self-starters who are looking to be part of a hard-working team that enjoys what they do. We are committed to investing in our employees’ growth and creating career opportunities for everyone at Nexgen. If this sounds like a team you’d like to join, then let’s meet!

Our Commitment to You:

We will provide a space that:

Embraces forward thinking,
Values employees’ contribution,
Drives personal growth, and
Recognizes the value of quality of work and quality of life.

We love to see our employees grow, embrace the entrepreneurial spirit, and demonstrate a willingness to contribute to our company’s successes. We are committed to providing rewarding experiences and helping our employees achieve their career and personal goals.

About the Role:

As a Technical Engineer, you will have the unique opportunity to help shape Nexgen’s future. Reporting directly to the CTO, you will be responsible for ensuring continuous and reliability of mission critical business applications on Microsoft Azure cloud platform. The position will require operational hours of coverage and after hours work to respond as necessary to resolve business application issues.

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More Details:

Monitor, manage and maintain production business applications hosted on Microsoft Azure cloud
Triage and resolve support tickets related to application functionality, performance and system availability
Detect and resolve issues in a proactive manner before they can affect production platform
Develop and execute tests scripts to ensure application code meet business requirements and performance standards
Work with offshore team to perform regular design and code reviews before release deployment
Perform technical research to enable continuous improvements, implement best practices and procedures to ensure software application design and systems adhere to standards

The Ideal Candidate:

3+ years of strong hands on development experience in Microsoft environment utilizing C#, ASP. Net, and SQLServer database, preferably on Azure platform
Experience with the design, development and support of B2B, e-commerce or supply chain applications
Bachelor’s degree in Information System, Computer Science or related discipline with experience and track record of maintaining mission critical applications
Experience with Microsoft Azure cloud environment is a plus

Desired Skills:

Strong problem-solving skills with the ability to quickly and efficiently pinpoint and resolve issues
Ability to work independently, adapt quickly to fluid environments and take initiative to solve problems and issues
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
Working knowledge of Agile methodology and test automation techniques
Good teamwork with excellent communication and problem-solving skills
Proactive, independent and proven ability to work under pressure

About Us:

A team of four entrepreneurs and industry veterans founded Nexgen in 2006. They knew they could build a great company that could help retailers with their branding solutions by leveraging state-of-the-art technology, exceptional employees, and an outstanding work environment. We pride ourselves on exceeding customers’ expectations by listening to their needs and executing on our commitments. This approach has led to industry-leading growth for Nexgen and our team. Since our founding we have grown to over 600 employees globally, with shipments of over 3 billion products a year!

Nexgen strengthens their sustainability portfolio with the acquisition of Ditto Sustainable Brand Solutions.

Westmont, Ill. July 20th, 2021/ PRNewswire/ - Nexgen Packaging, an industry leading supplier of packaging for the retail, apparel and footwear industry, today announced the acquisition of Oakland, Ca. based Ditto Sustainable Brand Solutions’ assets. This acquisition strengthens Nexgen’s leadership position in supplying retailers and brands with environmentally conscious packaging solutions.

“Ditto has an outstanding reputation as a team that combines award-winning design capabilities with industry leading sustainable solutions for retailers and brands.”, said Jim Welch, Nexgen Co-CEO. “Gary Barker and his team will significantly advance Nexgen’s strategy of providing our customers with real, sustainable offerings that fit within retail business models. Improving the sustainability of products and processes in the retail industry is a global priority and we are committed to working with our customers to achieve these goals.”

Since its inception in 2006, Ditto solutions has been focused on designing and manufacturing products that reduce the use of plastic in the retail supply chain. “I am excited to see Ditto joining forces with Nexgen Packaging. Ditto has spent the last 15 years designing globally recognized hanging solutions for apparel, footwear and accessories that make positive contributions to the environment while also maintaining brand recognition and performance”, said Gary Barker founder and President of Ditto. “The combination of Ditto with Nexgen’s global footprint of sales, manufacturing and industry experience will help bring a greater level of sustainability to the retail industry.”

Manuel Torres, Nexgen EMEA Managing Director, “Sustainability is and in particular the reduction of plastics at the core of Nexgen’s strategy, the combination of Ditto’s 15 years expertise and Nexgen’s global footprint, has allowed us to build a uniquely comprehensive and strong product portfolio that will address one of the major areas of concern for the retail industry.”

Since our inception over 15 years ago, Nexgen has experienced significant growth by listening to customers and responding quickly and nimbly to their needs. Our customers are looking for environmentally friendly product offerings that are tangible and fit their business model. This acquisition will further our ability to design sustainability into packaging solutions and bring transparency to the development and sourcing of products throughout the global retail supply chain.

About Nexgen Packaging

Nexgen Packaging, LLC is a global provider of apparel brand identification and packaging products, serving the creative, product development, and production needs of apparel and footwear manufacturers and retailers, and their global manufacturing partners. The company is focused on simplifying everything from the creative process to order execution, utilizing innovative technologies to increase efficiency and enhance customer success.

Nexgen has sales and manufacturing operations globally with headquarters in Hong Kong, Chicago and Madrid.

Media Contact:
Debbie Bougas - [email protected] 805.701.1105

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Join Our Team!

Technical Support Engineer