Technical Support Engineer – Chicago

Join Our Team!

Nexgen Packaging stands at the forefront of the label, tag, packaging, and trim industry, delivering Interior Labels, Exterior Tags, Patches, Bags, and Packaging with a touch of innovation. Our global footprint caters to retail and brands, showcasing our commitment to excellence. Headquartered in the United States, we extend our influence through an extensive network of over 25 branches, subsidiaries, and affiliates in the USA, Asia, and Latin America.

We’ve crafted industry-leading technology and services, and we’re on the lookout for a dynamic, go-getter to thrive in our rapidly expanding company. If you bring curiosity, passion, and an entrepreneurial spirit to the table, let’s forge ahead together! At Nexgen Packaging, we’re curating a team of exceptionally talented, experienced, and creative individuals. We welcome independent thinkers and self-starters who want to contribute to a dedicated and enjoyable work environment. Committed to the growth of our employees, we create ample career opportunities for everyone at Nexgen. If this sounds like a team you’d like to join, then let’s meet!


About the Role

This is a technical and customer-facing role focused on customer and partner data integration, data process development and helping to lead the data strategy for Nexgen.  This role reports to the Vice President of Business Development and Partnerships and contributes to the success of Nexgen’s data and analytics strategy. A strong candidate will be expected to partner with Business Analysts and technical support teams to assess key business requirements, provide solutions to data challenges, set the customer data strategy and organize documentation (and remain disciplined in keeping it up to date).  This role uses our Boomi IPAAS tool to collect, process, analyze, and visualize data from various sources. You will directly help the organization drive revenue and make better business decisions by providing insights and recommendations based on data.



Lead customer data onboarding projects through the development lifecycle:

  • Discovery – Partner with key stakeholders to gather and analyze customer data and business rules to translate into technical solutions documents.
  • Design – Determine development requirements for integrating customer data to Nexgen’s online Order Management application that align with stated business goals.
    • Lead solution architect in the Boomi ETL iPaas platform that handles data transformation, error handling, security and performance optimization.
  • Connection – Establish the data connection with the customers by partnering with the infrastructure and security team to ensure industry best practices (FTP, sFTP, EDI/x12 AS2, API,etc)
  • Development – Lead the design and development of both standard and custom data integration processes within the Boomi ETL iPaas Platform. Integrate customer data to Nexgen repositories, ensuring the quality and consistency of data is always maintained.
  • Deployment – Deploy completed developments in coordination with all internal and external teams, on time.
  • Support – Troubleshoot and resolve technical issues related to the integration processes by identifying root cases and implementing corrective actions. Provide support to existing customers and internal cross-functional teams as needed.


Lead the design and development of Analytics and Business Intelligence initiatives

  • Developing, maintaining, and managing advanced reporting, analytics, dashboards and other BI solutions
  • Performing and documenting data analysis, data validation, and data mapping/design
  • Reviewing and improving existing systems and collaborating with teams to integrate new systems
  • Conducting unit tests and developing database queries to analyze the effects and troubleshoot any issues
  • Creating tools to store data within the organization


Preferred Qualifications

  • Bachelor’s Degree in IT/MIS, or 6+ years of experience in a related data field
  • Retail ERP integration experience is a preferable but not required
  • Experience developing data integrations using ETL tools like Boomi, Mulesoft, Informatica, etc. (Boomi preferred)
  • Relevant certifications in Dell Boomi or related integration software is highly desirable
  • Knowledge of common system integration methods and technologies including Web services, SOAP, JSON, XML Schema Definition (XSD), Extensible Markup Language (XML), Business process automation and orchestration tools and software
  • Experience in cloud platforms such as AWS, Azure or Google Cloud is a plus
  • Self-motivated and detail-oriented
  • Strong project planning/coordination capabilities
  • Strong communication and interpersonal skills with a desire to engage with end customers and users
  • Knowledge of key concepts of SQL databases, relational database modeling and data integration patterns
  • In depth experience in Excel (macros, pivot tables, etc.) and other data types


About Us

A team of four entrepreneurs and industry veterans founded Nexgen in 2006. They knew they could build a great company that could help retailers with their branding solutions by leveraging state-of-the-art technology, exceptional employees, and an outstanding work environment. We pride ourselves on exceeding customers’ expectations by listening to their needs and executing on our commitments. This approach has led to industry- leading growth for Nexgen and our team. Since our founding we have grown to over 600 employees globally, with shipments of over 3 billion products a year!


We will provide a space that:

  • Embraces forward thinking,
  • Values employees’ contribution,
  • Drives personal growth, and
  • Recognizes the value of quality of work and quality of life.


We offer competitive benefits such as health, dental, and vision insurance and a competitive 401k match.

Nexgen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Candidates local to Chicago are preferred. You must be authorized to work in the United States, full time, for any employer.